Allergen Information:
Our products contain dairy, eggs, nuts, soy, and gluten. Please inform us of any allergies.

STANDARD NEXT DAY DELIVERY. SAME MAY BE AVAILABLE BEFORE 10AM (MIN 6 HRS WAIT TIME) TAP X TO CLOSE

Delivery Information

Standard Next Day Delivery

Freshness Guarantee: We only prepare packages once an order is placed. We do not pre-make or store treats to sell later; It’s a “from our oven to your doorstep” kind of service. Hence we require a preoder notice always.

Order Notice: A minimum of 24 hours’ notice is required for most orders; 72 hours for custom orders.

Delivery Timeframe: Order today to receive your freshly made treats tomorrow.

  • Delivery Model: As a delivery-only service, we do not offer walk-in or pick-up options. We prioritize quality and freshness for every order.

Same Day Delivery

  • Available for orders placed before 10 AM, subject to product availability of specific treats
  • Orders received after 10 AM are processed the following day. If same-day delivery is possible, expect a minimum wait time of 5 hours.
  • To expedite your order, please place it as early as possible.

Payment Policy

  • Order Confirmation: Payment confirms your order. The sequence is: Order > Pay > Receive.
  • Online Payment: We primarily accept online payments through local systems like Mobile Money (MoMo).
  • Cash on Delivery: May be accepted under specific conditions, including payment method failures, unforeseen circumstances, prefunded company events, or for foreign clients unable to use local payment systems.
  • Priority: Orders paid in advance will always be prioritized.

Delivery Charges

  • Customer Responsibility: Delivery charges will be borne by the customer.
  • Delivery cost Calculation: Delivery charges are determined by distance, calculated using platforms like Yango, Uber, or Bolt.
  • Self Pick-Up Option: Clients may also opt to pick up their orders at our Spintex location (Baatsona Shell or Frempomaa Estates on google map).
  • Delivery Mode: Depending on the order, delivery may be handled via motorcycle or car.
  • Special Delivery: We exclusively use air-conditioned vehicles to ensure the safe delivery of delicate items, such as cakes
  • Pick-Up Notice: For extra-large or delicate packages, we may require direct client pick-up to guarantee quality and freshness.

How It Works

  1. Place your order via our website or WhatsApp.
  2. Confirm your order and delivery details.
  3. Await notification that your order is ready.
  4. We arrange delivery or provide you with the option to book it yourself.
  5. Receive delivery details for tracking purposes.
  6. Pay delivery charges directly to the driver upon delivery.

Thank you for choosing us! We look forward to delivering fresh, high-quality treats to your doorstep.

SugarTreats